Gatwick on The Top Spot for Short Queues

Posted on 14. Dec, 2011 by in News

If passengers were surveyed and ask which airport would they prefer from Heathrow and Gatwick, the most common answer will be Gatwick. Travellers have been avoiding what is now labeled as Heathrow Hell. Just a week ago, Gatwick was recognized for being voted as the best out of ten busiest airports when it comes to queuing time at security stations.

Every quarter, a survey is accomplished by the Airports Council International involving travellers from all over the world. This survey has thirty five categories which covers all sorts of services being offered by airports. Gatwick really prepared for this survey so that it can get to the top spot. Last year, it only ranked seventh out of ten. The managing director of BAA, Andy Fowler, had good words for Gatwick, saying that this is a “testament to the dedication and commitment” of the staff at the airport.

Gatwick was able to outdo Amsterdam’s Schiphol, Paris’ Charles de Gaulle and Orly, Rome, Madrid, Copenhagen, Manchester, Heathrow and Frankfurt. The rating is an achievement for the airport that caters to over 35 million passengers each year. Anyone who has experienced Gatwick recently will attest that the additional 650 staff at the security section and 7 extra security lanes have certainly helped the airport’s performance in decreasing queuing times which according to experts is the most important factor on a passenger’s journey.

A survey was conducted last January by the travel and tourism industry which revealed that the number one cause of headache in most airports is its security queues along with slow check-in procedures and crowds in airport lounges.

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